Listening…a lost art critical to engagement and success
Truly listen to your front line associates. The revenue, profit, and customer service ideas are out there. There is a chance you may not need 134 if you do this step well.
Branding…what do you stand for and also what do you NOT stand for
Avoid the flowery, all things to all people, eight-line mission statements, you will never get the critical buy-in from your associates.
Implementing...easy to complicate, much harder to simplify
Always ask the question, how does this effort drive increased revenue, profit, and/or customer satisfaction. All those special reports, all those “critical” IT requests, all those ops complications; We guarantee there is wasted effort throughout your organization.
Evaluation of Talent...THE ultimate success factor
Once we detail your vision and executional needs, we use that roadmap to evaluate your org design and talent pool. Another 134 guarantee: you will have many round pegs jammed into square holes, over/under staffing opportunities and underutilized street smarts combined with deadwood.
Measuring...what gets measured is what gets done
Achieve focus via clear and measurable scorecards. Equip teams with ongoing training, empowerment, feedback, recognitions.
Street Savvy...candid, honest dialogue, zero “consultant speak”
Having worked with most of the top consultancy firms, 134 is the opposite. You will receive actionable, real recommendations based on the above approach vs consultant speak, Venn diagrams, loads of confusing meaningless charts, scads of numbers to impress and recommendations for additional consulting work and charges.